Business Account

If you’re not satisfied

What happens after I raise a complaint?

How can I contact Ziina to raise a complaint?

Where can I find the current fees and exchange rates?

Why did I receive less AED than expected from my foreign currency payment request?

Will I receive the full amount if I create a payment link in AED?

Why is there a difference between the exchange rate I see online and what's applied to my payment?

Can I avoid FX charges?

Will the FX fee affect the amount I receive?

Does Ziina charge FX fees?

What's a foreign exchange (FX) rate, and when does it apply?

How much interest does Ziina charge?

What are the fees associated with using Ziina on my website?

What are the fees to use Ziina Business?

What are the transaction fees for Tap to Pay?

How much interest does Ziina charge?

What are the fees associated with using Ziina on my website?

What are the transaction limits for your Ziina Professional account?

What are the transaction limits for my verified Business account?

What are the fees to use Ziina Business?

Are there any fees for sending/receiving money for Ziina Business?

How can I start accepting international payments?

Tap to Pay - iOS and Android versions

What are the transaction fees for Tap to Pay?

How do I add my Ziina Card to my Apple Wallet?

Can I use Tap to Pay while connected to VPN?

How secure is Tap to Pay on Android?

Can I use Tap to Pay on Android on multiple devices?

How do I set up Tap to Pay on Android?

Does Tap to Pay on Android work on all devices?

How secure is Tap to Pay on iPhone?

Does Tap to Pay support refunds?

Are there any transaction limits or restrictions for Tap to Pay?

How will I know if a payment went through with Tap to Pay?

What cards and payment methods are supported with Tap to Pay?

Can I use Tap to Pay on iPhone on multiple devices?

How do I set up Tap to Pay on iPhone?

Does Tap to Pay on iPhone work on all devices?

How is Tap to Pay different from QR code payments?

Who can use Tap to Pay?

What is Tap to Pay?

Can I use Ziina Card with Samsung Pay?

Are there any fees or charges for using Ziina Card?

Can I change the name on my card?

How do I add my Ziina Card to Google Wallet?

How do I add my Ziina Card to Apple Wallet?

When will I get access to Ziina Card?

What is the Ziina Card?

Is there a spending limit on the Ziina Card?

What should I do if I suspect fraud or see an unfamiliar charge?

Can I freeze or unfreeze my Ziina Card?

Do I need to have money in my Ziina wallet to use the Ziina Card?

Will purchases show in my Ziina app?

Can I use it internationally?

What makes Ziina Card different from other payment cards?

Where can I use the Ziina Card?

Is Ziina Card secure?

How can I view my card details?

How do I set up my Ziina Card?

What happens if my device is not compatible with passkeys?

How secure are passkeys compared to passwords and OTPs?

Is my biometric data shared with the app?

What if I lose access to the device where my passkey is stored?

Can I use my passkey on multiple devices?

How do I register a passkey?

How do passkeys work on mobile devices?

How are passkeys different from passwords?

What are passkeys?

Is an internet connection required to accept payments?

Do my customers need to install any specific apps?

How can I add/update my email address?

I'm getting an error message when signing up for a Ziina account

How do I close my account?

How can I change my mobile number?

How can I reset my Ziina pin?

How can I change my ZiiName?

How can I access or edit my account settings?

Can I enable Face ID with my Ziina Business?

Can I accept payments in another currency through my payment link?

Does the link expire?

I want to send a payment link to a customer. How do I go about this?

How can I accept payments with payment links?

What is a ZiiLink?

What number can I call to get support?

How do I provide feedback?

How do I report issues?

How can I reach out to Customer Support?

Can I cash out to my personal bank account?

Do I pay a fee to cash out?

Which banks can I cash out to?

How long does it take to process my cash-out?

How can I cash out?

How do I use my NFC card?

What are payment links?

How can I accept payments on Ziina?

Can I reach support during the holiday?

What is the difference between Personal, Professional, and Business accounts?

Can I access my Ziina account on my computer?

How can I view my account statement?

Why do I need to share my contacts?

How can I download Ziina?

What happens if I don’t use my initial 1,000 AED fee-free processing limit?

What are the benefits of referring a business to Ziina Business?

How can I refer a business to Ziina?

Am I eligible to use the ZiiBoard?

What is the ZiiBoard?

How can I get paid with a QR code?

How to generate Ziina QR code for payments?

What is a payment QR code?

How can I send an invoice to a customer?

How can I generate an invoice via Ziina?

How fast is the money transfer?

Can I transfer money via IBAN?

Can I transfer money to my bank from the app?

What type of card can you add to your Ziina wallet?

How can I add or remove cards from my Ziina wallet?

How can I add cash to my Ziina wallet?

Can I use an international card to make a payment?

Which currencies does Ziina support for international payments?

Can I accept payments from international customers?

How do I receive money from people who aren’t on Ziina?

Can I refund a payment?

Do my customers need to download Ziina to pay me?

What payment methods are accepted?

How do I use Ziina to accept payments?

How can I add personalized branding to my Ziina Business account?

Why do I need to verify my identity (Emirates ID Verification)?

How do I get notified when my account gets verified?

How can I verify my account and increase my limits?

How do I register for a business account?

How can I open a Ziina Business account?

What is Ziina Professional?

When will this be available again?

Is this a temporary issue?

Is my account restricted or blocked?

This used to work. Why has it been removed?

Why can’t I send money to a consumer?

What’s the money transfer limit I can send using Ziina Business?

How can I send a payment using Ziina Business?

How can I send money?