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Personal Account
Personal Account
All you need to know to troubleshoot and get started with your Personal Account.
Card Topups
How can I top up my account?
How long does the top-up take?
Which cards can I use for Card Topups, and why isn’t my saved card showing?
What are the fees and limits for Card Topups?
What is a Card Topup?
Passkeys
What happens if my device is not compatible with passkeys?
How secure are passkeys compared to passwords and OTPs?
Is my biometric data shared with the app?
What if I lose access to the device where my passkey is stored?
Can I use my passkey on multiple devices?
How do I register a passkey?
How do passkeys work on mobile devices?
How are passkeys different from passwords?
What are passkeys?
Limits and Fees
What are the fees for a personal account?
What is the difference between Service VAT & Customer VAT
How do I upgrade to a professional account?
What is the maximum amount I can receive in a calendar month?
What is the minimum amount I can receive per transaction?
What is the maximum amount I can receive per transaction?
Are there different charges for international payments?
What are the fees to use Ziina's personal account?
What are the transaction limits for my personal account?
Wallet
How can I add/update my IBAN?
Adding funds to my wallet
General Questions
Can I register or sign in using a non-UAE phone number?
What is the minimum age requirement to use Ziina?
Can I reach support during the holiday?
Does Ziina offer loans?
How can I add cards to my Ziina wallet?
How do I download the Ziina app?
How do I access my Ziina wallet transactions statement?
Is Ziina safe to use?
Can I top up my Ziina wallet?
Cash Outs
What is a cash out?
Which banks can I cash out to?
Can I update my bank account details?
What is the maximum amount I can transfer to my bank account?
What is the minimum amount I can transfer to my bank account?
How much does it cost to transfer funds to my bank account?
How can I withdraw funds from my Ziina wallet to bank account?
How long does it take to transfer funds from my Ziina wallet to bank account?
Receiving Payments
Does the payment link (ZiiLink) expire?
How can I receive a payment with the QR code?
How do I generate a QR code to receive a payment?
What is a payment QR code?
Do my peers need to download Ziina to pay me?
Which payments methods are accepted?
What is a ZiiLink?
How fast is the money transfer?
Which currencies does Ziina support for international payments?
Can I accept payments internationally?
How do I create a payment link to receive a payment?
How can I receive payments?
How to create a payment link?
Sending a Payment
Does the recipient need a bank account?
How can I send a payment?
Profile Settings
I don’t have access to my old phone number. How can I log in to my account?
How do I check my transaction history?
How do I close my Ziina account on iOS?
How can I change my ZiiName?
How can I change my mobile number?
Getting Started with your Personal Account
What are the requirements for a Personal account?
What is Ziina Personal account?
How can I create a Ziina Personal Account?
Customer Support
If you’re not satisfied
What happens after I raise a complaint?
How can I contact Ziina to raise a complaint?